Privacy Policy

We respect the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how KooB Store and its affiliates (collectively “KooB Store, we, our, us”) collect, share, protect, or otherwise process your personal information through the KooB Store website https://koobstore.in. While you may be able to browse certain sections of the Platform without registering with us, however, please note we do not offer any product/service under this Platform outside India. Your personal information will primarily be stored and processed in India. It may have data protection laws that are different from those that apply in the country in which you are located. By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you disagree, please do not use or access our Platform.

We collect your Personal information relating to your identity, demographics, and when you use our Platform, services, or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the Information that we may collect is not limited to information provided to us during sign-up/registering or using our Platforms, such as name, date of birth, address, telephone/mobile number, email ID, occupation, and any such information shared as proof of identity or address. Some of the sensitive personal Information such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information or password etc , in order to enable the use of certain features available on the Platform to assist you with your shopping experience. Some of the other Information, such as your shopping behavior, preferences, call data records, device location, voice, browsing history, and other information that you may provide to us from time to time. Our primary goal in doing so is to provide you with a safe, efficient, smooth, and customized experience. This allows us to provide services and features that most likely meet your needs and to customize our Platform to make your experience safer and easier. In general, you can browse the Platform without telling us whom you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Platform. We may track your buying behavior, preferences, and other information that you choose to provide on our Platform. We use this information to do research on our user’s demographics, interests, and behavior to better understand and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Platform or not), which URL you next go to (whether this URL is on our Platform or not), your computer browser information, and your IP address. If you enroll in our loyalty program or participate in a third-party loyalty program offered by us, we will collect and store your personal information such as name, contact number, email address, communication address, date of birth, gender, zip code, lifestyle information, demographic and work details which are provided by you to us or a third-party business partner that operates platforms where you can earn loyalty points for purchase of goods and services, and/or also redeem them. We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party business partner collects your personal information directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you read their privacy policies prior to disclosing any information. If you set up an account or transact with us, we may seek some additional information, such as billing address, credit/debit card number and a credit/debit card expiration date, and/ or other payment instrument details and tracking information from cheque or money orders to provide services, enable transactions or refund for canceled transactions. If you choose to post messages on our message boards, personalized messages, images, photos, gift card message boxes, chat rooms, or other message areas or leave feedback/product reviews, or if you use voice commands to shop on the Platform, we will collect that information you provide to us. Please note such messages posted by you will be in the public domain and can be read by others as well; please exercise caution while posting such messages, personal details, photos, and reviews. We retain this information as necessary to resolve disputes, provide customer support, do internal research, and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or consuming our online content or services, or participating in any event) require registration. We may use your contact information to send you offers based on your previous orders or preferences and your interests. Suppose you receive an email, or a call from a person/association claiming to be from KooB Store seeking sensitive personal information like debit/credit card PIN, net banking, or mobile banking password, In that case we request you never to provide such information. We at KooB Store or our affiliate logistics partner do not at any time connect with you requesting such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

We use personal information to provide the services you request. To the extent we use your personal information to market to you. However, we will provide you the ability to opt out of such uses. We use your personal information to assist sellers and business partners in handling and fulfilling orders; enhancing the customer experience; resolving disputes; troubleshooting problems; help promote a safe service; collecting money; measuring consumer interest in our products and services, and inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud, and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis, and surveys; and as otherwise described to you at the time of collection of information. We will ask for your permission to allow us access to your text messages (SMS), instant messages, contacts in your directory, camera, photo gallery, location, and device information: (i) to send commercial communication regarding your orders or other products and services (ii) enhance your experience on the platform and provide you access to the products and services offered on the platform by sellers, affiliates, partners or lending partners. You understand that your access to these products/services may be affected in the event permission is not provided to us. In our efforts to continuously improve our product and service offerings, we collect and analyze demographic and profile data about users’ activity on our platform. We identify and use your IP address to help diagnose problems with our server and to administer our platform. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete surveys conducted either by us or through a third-party market research agency. These surveys may ask you for personal information, contact information, gender, date of birth, demographic information (like pin code, age, or income level), attributes such as your interests, household or lifestyle information, your purchasing behavior or history preference and other such information that you may choose to provide. The survey may involve the collection of voice data or video recordings. Participation in these surveys is purely voluntary in nature. We use this data to tailor your experience on our platform, providing you with content that we think you might be interested in and displaying the content according to your preferences.

We may share your personal information internally within KooB Store Group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. Unless you are explicitly opt out, these entities and affiliates may market to you because of such sharing. We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our services and products offered to you, comply with our legal obligations, enforce our user agreement, facilitate our marketing and advertising activities, and prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We may disclose personal and sensitive personal information to government agencies or other authorized law enforcement agencies if required by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoena, court orders, or other legal processes. We may disclose personal information to law enforcement offices, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to:

• Enforce our Terms or Privacy Policy.
• Respond to claims that an advertisement, posting, or other content violates the rights of a third party.
• Protect the rights, property, or personal safety of our users or the general public.

We and our affiliates will share/sell some or all of your personal information with another business entity should we (or our assets) plan to merge with or be acquired by that business entity or re-organization, amalgamate, or restructure the business. Should such a transaction occur, another business entity (or the new combined entity) will be required to follow this privacy policy concerning your personal information.

Our Platform links to other websites that may collect personal information about you. KooB Store is not responsible for the privacy practices or the content of those linked websites.

We use third-party advertising companies to serve ads when you visit our Platform. These companies may use information (not including your name, address, email address, or telephone number) but about your visits to this Platform and other websites to provide advertisements about goods and services of interest to you.

We take every reasonable step to ensure that your personal information that we process is accurate and, where necessary, kept up to date, and any of your personal information that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified. You may access, correct, and update your personal information directly through the functionalities provided on the Platform. You may delete certain non-mandatory information by visiting our website and the Profile and Settings sections. You can also write to us at the contact information below to assist you with these requests. You can withdraw the consent you have already provided by writing to us at the contact information provided below. Please mention “for withdrawal of consent” in the subject line of your communication. We will verify such requests before acting upon your request. However, please note that withdrawal of consent will not be retroactive and will follow the terms of this Privacy Policy, related Terms of Use, and applicable laws. Suppose you withdraw the consent given to us under this Privacy Policy, In that case such withdrawal may hamper your access to the Platform or restrict the provision of our services to you, for which we consider that information necessary.

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure, and otherwise processing of your information (including sensitive personal information) on the Platform in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. You, while providing your personal information over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) to contact you through SMS, instant messaging apps, WhatsApp, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal information” in the subject line of your communication. We will verify such requests before acting on our request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related terms of use, and applicable laws. Suppose you withdraw the consent given to us under this Privacy Policy. In that case, we reserve the right to restrict or deny the provision of our services for which we consider such information necessary.

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our Privacy Policy was last updated, placing a notice on our Platform, or sending you an email when we are required to do so by applicable law.

If you have any questions, comments or suggestions, please send the KooB Store user Feedback module via email just to us.

B56B First Floor, Kalkaji,

New Delhi 110019

Or email: contact@koobstore.in

 Phone: +91-9911600400 Time: Mon – Sat (10:00 – 19:00).

If you have a query, concern, or complaint about collecting or using your personal information under this Privacy Policy, please contact us at the contact information provided above.