Refund and Return policy
We understand that everyone who orders from us is eager to receive their KooB Store products as soon as possible, and we do our best to make this happen. We offer free shipping on all prepaid orders placed on www.koobstore.in.
To maintain our services feasibility, we only allow a product’s replacement within 3 days from Delivery under the following circumstances.
- Replacement can be made if the customer establishes that the product was delivered in defective condition or has physical damage within 24 hours of receipt of the product.
- Replacement with a new box unit can be provided to the customer if the customer establishes that the product is not functioning properly or received in dead condition within 3 days from the delivery date.
- If you receive damaged or defective items, please report the same to our website support team. The request will, however, be entertained once a KooB Store team member has checked and determined the same at his end. This is typically reported back to the customer within 24 hours of receipt of the products by KooB Store.
- If you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. After looking into your complaint, the website support team will make an appropriate decision.
- In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us.
A product will not be replaced under the following circumstances.
- The customer is unhappy with the defect-free product’s look/sound quality.
- Physical damage is not notified within 24 hours of receiving the product.
- An electrical surge or any damage caused by the user.
Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.
We believe in helping our customers as much as possible and have a liberal cancellation policy. However, under this policy –
- Cancellations requests will not be entertained if the orders have already been communicated to the customers and initiated the shipping process.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products obtained on special occasions. (These are limited occasion offers, so cancellations are impossible.)
Return & Refund Policy
- All products sold by koobstore.in are properly checked and guaranteed to be genuine and in new condition.
- All products are protected under 7 Days product repair/replacement (no refund in any condition) policy in case the product has a manufacturing defect only and if it is in unused state with original box, and with all paperwork (this includes warranties), parts, and accessories.
- “New and unused” means no scratches, marks, or blemishes on the item, and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.
If you have any queries about our policies, don’t hesitate to contact Customer Service at 9911 600 400 between 10 am- 7 pm from Mon-Sat or email us at email@example.com.